It is important to feel safe when shopping in an online store, and we at www.q-nordic.com are careful to handle your personal information in a secure manner.
In order to be able to deliver the goods and service you as promised you have ordered, and contact you with information and updates related to your order, we need, among other things, name, address, telephone number and e-mail address. We are required to keep this information in connection with accounting, fee handling, and any warranty and return handling.
We also uses customer information to customize and improve our services, but we guarantee that no one else will use customer information for marketing purposes. We will never sell your email address or other information to a third party, and you will not receive newsletters by email from us unless you have agreed to it.
You have the right at any time to request information about the personal information we hold about you. If the information is incorrect, you can request that the information be corrected or removed. We cannot remove your information if there are statutory requirements for this to be stored, such as accounting rules or other legitimate reason for retaining the information, such as outstanding debt. You can revoke your consent at any time for us to use your information for marketing purposes. You can contact us either by sending a letter to Q North AB or by sending us an e-mail.
In order to make requests in our app or our webiste, you must have cookies / cookies activated in your browser. A cookie is a small data file that is stored on your computer. It remembers which products you put in the shopping cart, and how many you have selected of each product so that you do not have to start again if you are interrupted in the action.
Cookies also collect information that helps us improve the website, so that our customers will have the best possible user experience. Among other things, we register which websites send users to our site, how many people visit us, and which pages are popular. We only have the opportunity to see statistics, not the individual user pattern. In order to give the correct format for the display of our page, the type of device used (mobile / PC) is also registered.
A so-called "hard cookie" may also recognize you the next time you visit our online store, but if you wish, you can delete cookies in your browser after you have completed the order.
We collect unidentified visitor information through Google Analytics and Google AdSense.
The purpose of this is to compile statistics to improve and further develop the information offered on the website. Examples of what the statistics provide answers to are how many people visit different pages, how long the visit lasts, which websites the users come from and which browsers are used.
The information is processed in deidentified and aggregated form. By deidentified is meant that we can not trace the information we collect back to the individual user. We collect the entire IP address, but the IP address is deidentified so that only the first three groups in the address are used to generate statistics
We use the analysis tool Google Analytics on our website. Information from this tool is not disclosed to other actors.